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Pattaya Daily News

01 March 2013 :: 16:03:58 pm 72471

Chonburi Lady Loses 15,000 THB To Faulty Bank ATM

A 35-year-old woman complained to police that an automatic cash deposit machine at Kasikorn bank in Nongmon did not record the 15,000 THB she deposited. But bank officials said someone else may have taken the money due to a faulty transaction, and refused to compensate her.
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SANSUK – February 28, 2013 [Pattaya Daily News]; at 4:30 p.m., a woman complained to police that she lost 15,000 THB to an automatic cash deposit machine, and the bank was not taking responsibility. Receiving her complaint was Pol. Maj. Capt. Supornchai Neelamid, officer on duty, Sansuk police station.

The victim was identified as Ms. Ornuma Kamphamul, 35 years old. She brought the evidence of her Kasikorn bank account book, and the picture from the CCTV that the bank gave her. The CCTV had recorded a photo of a suspect whom the bank claimed may have taken her money.

Ms. Ornuma told police that on January 29, at 10 a.m., she had her assistants bring 16,000 baht to deposit to the CDM of the Kasikorn bank in Nongmon. While depositing the cash, her assistants said the machine made noises like there was a malfunction, and then returned only a 1,000 baht note to them. So they went to the counter and deposited the 1,000 THB. But when they used passbook update machine, it showed the 15,000 baht they deposited in the CDM was not in the account.

When the bank was notified, the Kasikorn employees claimed that the CDM was broken. The bank staff suggested that someone else might have taken her money, either by tampering with the machine, or perhaps keeping the money if it was accidentally received.

The bank gave the images from CCTV to the victim to check. They found that there was a suspect who might have taken the missing money from the CDM. But when they called the man, he denied taking any money. So Ms. Ornuma came to the police, to ask them to question the man further about her missing cash. The police took the case and will contact the suspect for questioning.

The victim said that the bank should be responsible for the incident, because her loss was due to the failure of their automatic CDM. At the time the bank did not notify the customers or warn them about the defective machine.

Photo : Internet   Category : Community News

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